Managed IT inquiries: (780) 800-5768
Many businesses are not completely unsupported. They have a software vendor, an internet provider, someone who knows Microsoft 365, and a person inside the company who keeps track of too much by memory. Treo brings the recurring IT work into one accountable relationship across users, devices, Microsoft 365, backups, security basics, and vendor follow-through.
Some organizations need more than support for laptops, Microsoft 365, and backups. Their IT environment also has to support production systems, dispatch platforms, clinic systems, scale equipment, guest-facing networks, or IBM i applications.
Systems we know Enmark Eniteo, ProNest, SigmaNEST, production equipment, CNC, plasma, and saw workflows.
Treo built a custom Truck Scale Station for a steel service centre client, connecting live camera feeds, scale data, remote gate control, and Enmark Eniteo ERP context into one workflow.
Systems we know Western Scale, Rematter, ScrapIT, rugged yard infrastructure, scale systems, and reporting workflows.
For a metals recycling client, Treo built custom operations software for bin tracking, dispatch, and scale operations, with integrations to ATMs, weigh scales, and camera systems.
Systems we know iCabbi, TaxiCharger, Mitchell 1, Tracker Management, mobile devices, and field connectivity.
Treo built a data integration between iCabbi and TaxiCharger to streamline billing across dispatch and payment systems.
Systems we know Maxident, AviMark, Shepherd, Carestream, Safecom, imaging, privacy obligations, and front-desk workflows.
Treo has assisted clinic migrations and support work involving Maxident, AviMark, Shepherd, and Carestream, including the WiFi stability that imaging and chairside equipment depend on.
Systems we know Apex Timing, Intercard, Embed, Delta Strike, Brunswick, Touch Bistro, arcade systems, guest WiFi, POS, and attraction networks.
Entertainment venues often run Apex Timing, Intercard, Embed, Touch Bistro, and other vendor systems that were each deployed as if they owned the network. Treo provides local first-contact support and infrastructure coordination when those systems have to share the same environment.
Systems we know IBM i, AS400, RPG, RPGLE, DB2 for i, integrations, modernization, and support.
Treo has decades of hands-on IBM i operations and development experience, including custom systems across accounting, inventory, sales, and purchasing, and Windows client applications that integrate with existing AS400 databases.
Recognize your environment? Tell us where IT ownership is getting loose, and we will respond with a practical next step.
Request a Managed IT Fit CheckA managed IT takeover starts with imperfect information. The first phase is about giving staff a clear support path, recovering the access needed to support the environment, and finding the risks that need decisions before they become recurring problems.
Treo can take ownership of the support path quickly, start stabilizing the environment, expose the biggest risks, and move the client toward a supportable operating rhythm. Some environments settle quickly. Others take longer because access, vendor handoffs, documentation, or inherited issues have to be worked through first.
We schedule a kickoff shortly after agreement, usually within a few business days. Staff are given a clear support path early in the transition so requests stop moving through side conversations and informal handoffs.
We begin building a working inventory of users, devices, Microsoft 365, vendors, backups, security tools, and systems in scope. The picture improves as access, vendor records, and documentation are recovered.
Admin access is transferred by priority. Urgent support issues are identified and triaged during onboarding, while inherited backlog items are separated from the recurring support work when they need separate scope or approval.
We review systems in scope for backup coverage, security basics, and obvious exposure. Leadership receives a short list of priority risks and recommended next actions.
We review inherited tools and move toward Treo's standard stack where appropriate. Around the 30-60 day mark, we confirm what is stable, what remains open, and what should move into scheduled work.
A takeover works faster when the client gives Treo one primary contact, a backup approver, authority to work with outgoing providers and vendors, admin access or permission to recover it, a staff roster, location details, known vendor contacts, and approval for staff communication.
Plan on roughly 1-3 hours per week during the first month. More time may be needed when access is blocked, vendor records are scattered, or leadership decisions are delayed. That effort gives Treo the authority and context to take ownership without guessing.
Treo can start with imperfect documentation. The relationship can stall if admin access cannot be recovered, no one has authority to approve vendor work, the primary contact goes silent, or serious risks are left undecided.
Those situations need leadership decisions before recurring support can settle into a reliable rhythm.
If you are weighing a switch, request a fit check and we will respond with a practical next step.
We tend to be strongest with organizations that want broader ownership than a reactive help desk can provide.
Managed IT works best when the goal is steadier operations, not simply a cheaper place to send tickets.
We are deliberate about this because managed IT is not the right model for every organization.
These are the questions we hear most often when organizations are trying to decide whether broader IT coverage is actually what they need.
Treo can work alongside internal staff, outside vendors, and operations leads when the responsibilities are clear. Many environments involve internal technical staff, office managers, line-of-business vendors, telecom providers, or other specialists. Managed IT should make that coordination easier by giving the business one accountable support path and clear follow-through.
Treo can act as the primary IT partner or support an existing internal team, depending on what the environment needs. Some organizations need Treo to own day-to-day support and administration. Others need Treo to carry recurring work, Microsoft 365 administration, security basics, backup oversight, or escalation follow-through so internal staff can stay focused on the business.
Treo can take over from another MSP, a break-fix vendor, an informal internal setup, or an overloaded internal person when leadership can help recover access and approve the transition. The first phase is usually about establishing a clear support path, recovering admin access, reviewing Microsoft 365, vendors, backups, and security basics, and separating urgent support from inherited backlog. Incomplete documentation is common, but blocked admin access or missing vendor authority can slow the transition.
Managed IT is scoped around the environment Treo is expected to support, not only the number of users. Important variables include users, devices, locations, servers, cloud services, security requirements, backup needs, vendor complexity, specialized systems, and the current condition of the environment. For deeper budgeting context, read Understanding Your Technology Costs, What Are Managed IT Services?, and Why Employee Technology Should Be Budgeted as Part of Employee Cost.
Treo triages support by business impact, urgency, and the people or systems affected. A down production system is different from a routine access change, and managed IT works best when requests move through a clear support path instead of side conversations. The goal is visible ownership, practical prioritization, and follow-through until the next step is clear.
Treo's main office is in Edmonton, and the best fit is organizations in Edmonton, Sherwood Park, St. Albert, Fort Saskatchewan, Nisku, Leduc, Spruce Grove, Red Deer, and nearby Alberta communities. Most routine support is delivered remotely, but local presence still matters for hardware, network, office-change, and vendor-coordination work.
Service areas
Tell us where IT ownership is getting loose. We will respond with a practical next step. Treo is based in Edmonton and serves organizations across the Edmonton region. Call (780) 800-5768 for managed IT inquiries or request a fit check.
Request a Managed IT Fit Check